Check who is at your door before you open it
When you book, we give you the name of the locksmith on the way and a door word they will say on arrival. No name, no word, no photo ID: keep the door closed and call us.
You approve the price before we start. Not sure it's really us? See who's coming.
How can I tell the locksmith at my door is genuine?
A genuine company tells you who it is sending before they arrive. From us you get the locksmith's name and a door word, and the locksmith shows photo ID on arrival. If the word or the ID doesn't match, leave the door shut and call the company on a number you looked up yourself.
Before the door opens: three checks
- A name. You hear who is coming when you book.
- A door word. You get it on the phone. Our locksmith says it on arrival.
- Photo ID. Shown at the door, without you having to ask.
If one of the three is off, the door stays shut. Call us on the number from this website. Someone we sent will happily wait on the step while you check. Someone we didn't send usually won't.
The ID we ask you for
Checking works both ways. Before we open anything, we confirm it's yours:
- A house, condo or apartment: your photo ID.
- A vehicle: ID that matches the registration or the insurance card.
- A shop, office or warehouse: ID plus something tying you to the business, such as a lease, a business licence, or the owner confirming by phone.
ID locked inside with your keys? We check it as soon as the door is open, before we pack up. Being asked is a good sign, not a nuisance. What we always do, and never do.
Why checking matters in Halifax
Search for a locksmith anywhere in HRM, from the peninsula to Dartmouth and Bedford, and some of the results aren't local shops. They're call centres that pass your job to whoever happens to be nearby. They often won't say where they're based, and they can't tell you who is coming because they don't know yet.
Seven signs of a fake locksmith, and what Nova Scotia does and doesn't license.
And the price
You hear it on the phone before anyone heads your way, and you approve it at the door before work starts. How our pricing works.
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Does Nova Scotia license locksmiths?
Not that we could find. Nova Scotia's security licensing law covers private investigators and private guards, and locksmith is not one of the province's compulsory certified trades.
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How to spot a fake locksmith
Most fake locksmiths give themselves away before they reach your door: they won't say where they're based, there's no company name on the phone, and the quote sounds too low. Ask where they're based and who's coming before you agree to anything.
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Our promises
Five things we always do and five we never do, on every lockout, rekey and repair. We put them in writing so you can hold us to each one.
Questions people ask
- How does the door word work?
- We give it to you when you book. The locksmith we send says it at your door. Anyone who doesn't know it wasn't sent by us, so keep the door closed and call.
- Why does your locksmith ask to see my ID?
- Because anyone willing to open a door without checking would open yours for a stranger too. We check your ID before opening a home, and ID that matches the registration before opening a car.
- How will I know which vehicle to expect?
- When we tell you who is on the way, we tell you what they are driving. A car with no company name and a driver who can't say who sent them is a warning sign.
- Can I phone you to confirm the person outside?
- Yes. Use the number on this website, never one handed to you at the door, and ask us who we sent. A real locksmith waits while you check.
Call now. A person answers.
Open 24 hours, 7 days. You approve the price before we start.