What we promise on every job
Five things we always do and five we never do, on every lockout, rekey and repair. We put them in writing so you can hold us to each one.
You approve the price before we start. Not sure it's really us? See who's coming.
What should a locksmith promise before starting work?
A trustworthy locksmith gives you the price before starting and checks with you if it changes, tries to open a lock without damage before drilling, suggests a rekey before selling new locks, and confirms with ID that the home or car is yours.
Five things we always do
- Give you the price up front. On the phone before anyone heads out, and again at the door before we start. Nothing begins without your yes. How pricing works.
- Pause if anything changes. A seized cylinder, a second door, a part nobody expected: we stop, explain, and wait for you to decide.
- Confirm it's yours. ID before we open a home, a vehicle or a business. Every time, even at two in the morning in sideways rain.
- Tell you who's coming. A name and a door word before we arrive, and photo ID on the step. How to check us.
- Walk you through the work. Before we leave, you know what we did and anything worth keeping an eye on, like a cylinder starting to stiffen in the salt air.
Five things we never do
- Reach for the drill first. We pick or bypass before we drill. If drilling is the only way, we tell you why before we start.
- Sell you a lock you don't need. When a rekey will do, we say so.
- Add to the bill after the fact. Any change is agreed before the work, never discovered on the invoice.
- Open a door for someone who can't show it's theirs. Even when it would be easier.
- Claim what we can't back up. No invented ratings, and no "licensed" badge for a licence that doesn't exist. What Nova Scotia does license.
Why put it in writing
The complaints people have about locksmiths tend to repeat: a quote that grows at the door, a lock drilled that didn't need to be, a stranger nobody can vouch for. A written list gives you something specific to hold us to.
Questions people ask
- What if the job is bigger than the price you gave me?
- We pause and tell you what we found and what it adds before going any further. You can agree, decline, or take time to think it over.
- Do you always try to open a lock without drilling?
- Yes. A drill is the last tool we reach for, kept for locks that are broken, seized or designed to resist picking. If it comes to that, you hear why first.
- Will you try to sell me new locks?
- Only if you need them. After a move or a lost key, a rekey usually does the job, and we tell you so. New hardware is for locks that are worn, broken or poor quality, or when you want an upgrade.
- What if I'm unhappy with the work?
- Let us know by call or text and we'll go through it with you.
Call now. A person answers.
Open 24 hours, 7 days. You approve the price before we start.